Terms of Use

Last updated: February 10, 2026

1. Introduction

Welcome to Klaro AI, an AI-powered agent platform operated in Switzerland.

These Terms of Use govern your access to and use of our services. By using Klaro AI, you agree to be bound by these terms.

2. Acceptance of Terms

By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy.

You must be at least 18 years old or have reached the age of majority in your jurisdiction to use our services. By using our services, you represent and warrant that you meet these requirements.

We reserve the right to modify these terms at any time. Your continued use of the service after changes constitutes acceptance of the updated terms.

3. Service Description

Klaro AI provides an AI agent platform that enables you to:

  • Create and train custom AI agents
  • Upload and manage knowledge sources (websites, documents, text)
  • Embed AI agents on your website via widget
  • Monitor conversations and enable human takeover
  • Collaborate with team members in workspaces

4. Account Registration and Security

To use certain features of our service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain the security of your password and account
  • Keep your account credentials confidential
  • Notify us immediately of any unauthorized access or security breach

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from unauthorized account access due to your failure to maintain account security.

5. Subscriptions and Payments

Klaro AI offers various subscription plans with different features and usage limits.

Subscription Plans

Details about available plans, pricing, and features can be found on our website. Prices are displayed in Swiss Francs (CHF) or other applicable currencies.

Billing

  • Subscriptions are billed on a recurring basis (monthly or annually) until canceled
  • Payment processing is handled securely through Stripe
  • You must provide valid payment information to maintain an active subscription

Price Changes

We may change our pricing at any time. You will be notified of price changes at least 30 days in advance. Continued use of the service after a price change constitutes acceptance of the new pricing.

Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

Refunds

Unless required by applicable law, subscription fees are non-refundable. We do not provide refunds or credits for partial months or unused services.

6. Acceptable Use of Service

You agree to use our service in compliance with these terms and all applicable laws. You are granted a limited, non-exclusive, non-transferable license to:

  • Access and use the platform for your internal business or personal purposes
  • Use the service only in accordance with applicable laws and regulations
  • Stay within your subscription plan's usage limits

7. Intellectual Property Rights

All intellectual property rights in the Klaro AI platform, including but not limited to software, design, trademarks, and content, are owned by or licensed to Klaro AI. These terms do not grant you any rights to our intellectual property except as expressly stated.

Subject to your compliance with these terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use our service.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, or create derivative works from our platform or any part thereof without our prior written consent.

8. User Content and Data

You retain ownership of any content, data, or information you upload to our platform ("User Content"), including knowledge sources, agent configurations, and conversation data.

By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and display your content solely for the purpose of providing and improving our services.

  • You own or have the necessary rights to the User Content you upload
  • You have obtained all necessary permissions and licenses for content uploaded from third-party sources
  • Your User Content does not violate any laws or these terms
  • Your User Content does not infringe upon the intellectual property or other rights of any third party

9. AI-Generated Content

Our service uses artificial intelligence to generate responses and content. You acknowledge and agree that:

  • AI-generated content may not always be accurate, complete, or suitable for your specific purposes
  • You are responsible for reviewing and verifying any AI-generated content before using it
  • We are not responsible for any decisions made or actions taken based on AI-generated content
  • AI-generated content should not be considered professional advice (legal, medical, financial, etc.)

10. Prohibited Uses

You agree not to use our service to:

  • Engage in any illegal, fraudulent, or harmful activities
  • Upload content that is defamatory, obscene, abusive, hateful, or violent
  • Send spam, unsolicited communications, or engage in phishing
  • Infringe upon intellectual property rights or violate privacy rights of others
  • Distribute malware, viruses, or other malicious code
  • Attempt to reverse engineer, decompile, or disassemble our platform
  • Interfere with or disrupt the integrity or performance of our services
  • Use automated systems (bots, scrapers) to access our services without authorization
  • Impersonate any person or entity or misrepresent your affiliation
  • Use our service to build a competitive product or service

11. Data Protection and Privacy

Your use of our service is subject to our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our service, you consent to our data practices as described in the Privacy Policy.

12. Disclaimers and Warranties

Service Provided "As Is"

Our service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

No Warranties

  • We do not warrant that the service will be uninterrupted, timely, or error-free
  • We do not warrant that the service will be secure or free from bugs or viruses
  • We do not warrant the accuracy, completeness, or reliability of any content or information
  • We do not warrant that any errors or defects will be corrected

We are not responsible for any third-party services, content, or websites integrated with or linked from our platform.

13. Limitation of Liability

Exclusion of Damages

To the maximum extent permitted by Swiss law, Klaro AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or related to your use of or inability to use our service.

Our total liability to you for any claims arising out of or related to these terms or your use of the service shall not exceed the amount you paid us in the 12 months preceding the claim.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under Swiss law, including liability for gross negligence or intentional misconduct.

14. Indemnification

You agree to indemnify, defend, and hold harmless Klaro AI, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your violation of these Terms of Use
  • Your User Content or use of the service
  • Any third-party claims related to your use of the service
  • Your violation of any applicable laws or regulations

15. Termination

Termination by You

You may terminate your account at any time by contacting us or through your account settings. Upon termination, your right to access and use the service will immediately cease.

Termination by Us

We may suspend or terminate your account and access to the service at any time, with or without notice, for any reason, including if we believe you have violated these terms or engaged in fraudulent or illegal activities.

Effect of Termination

Upon termination, all licenses and rights granted to you under these terms will immediately cease. We may delete your account and User Content in accordance with our data retention policies. Sections of these terms that by their nature should survive termination shall survive, including intellectual property provisions, disclaimers, and limitations of liability.

16. Modifications to Terms

We reserve the right to modify these Terms of Use at any time. When we make material changes, we will update the "Last updated" date at the top of this page.

We will make reasonable efforts to notify you of significant changes through email or by displaying a notice on our platform. However, it is your responsibility to review these terms periodically.

Your continued use of the service after changes to these terms constitutes your acceptance of the modified terms. If you do not agree to the modified terms, you must stop using the service.

17. Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions.

Any disputes arising out of or related to these terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of Switzerland.

18. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these terms or the service, the parties agree to first attempt to resolve the dispute through good faith negotiations.

If the dispute cannot be resolved through negotiation within 30 days, the parties agree to attempt to resolve the dispute through mediation before pursuing litigation.

19. Severability

If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

20. Contact Information

If you have any questions about these Terms of Use, please contact us:

Klaro AI, Sandgrubenhalde 15, 8455 Rüdlingen, Switzerland Email: titian@klaroai.ch